Understanding the Document Upload Process
When you register at an online casino and wish to withdraw winnings or claim certain promotions, the platform must verify your identity. For players at Mega-riches-casino, this verification step is straightforward but requires attention to format and size rules. The casino accepts only specific file types and sets maximum dimensions to ensure smooth processing. Below you will find everything you need to know to upload your documents without errors, including accepted formats, size limits, and common pitfalls. Always keep digital copies of your ID, proof of address, and payment method screenshots ready before you start.
Accepted Document Formats and File Size Limits
To avoid rejection, upload files that meet the exact specifications listed in the table below. The system supports both image and PDF documents, but each type has a strict maximum file size. Exceeding these limits will cause the upload to fail.
| Document Type | Accepted Formats | Maximum File Size | Recommended Resolution |
|---|---|---|---|
| Government‑issued ID (passport, driver’s licence, national ID) | JPG, PNG, PDF | 5 MB | 300 DPI |
| Proof of address (utility bill, bank statement, tax document) | JPG, PNG, PDF | 5 MB | 200 DPI |
| Payment method verification (card photo, e‑wallet screenshot) | JPG, PNG | 3 MB | 150 DPI |
| Selfie with ID (if required) | JPG, PNG | 4 MB | 200 DPI |
All documents must be in colour, clearly legible, and show all four corners. Files with watermarks or obscured information will be declined. The mega‑riches‑casino system processes images and PDFs quickly, but oversized files may cause timeouts.
Step‑by‑Step Guide to Submitting Your Documents
Follow these steps to upload your documents correctly and minimise processing delays.
- Log in to your Mega-riches-casino casino account and navigate to the “My Account” or “Verification” section.
- Select “Upload Documents” and choose the document category (e.g., ID, address proof).
- Prepare your file: rename it with your username and document type (e.g., “JohnDoe_Passport.jpg”) to help the verification team.
- Click “Choose File” and select your document. Ensure the file size is below the limit listed in the table above.
- Wait for the upload bar to complete. Do not refresh or close the browser during the process.
- After upload, you will see a confirmation message. Repeat steps 2‑5 for any additional required documents.
- Check your email for a verification status update. Typical processing time is 24‑48 hours, though it may be faster during weekdays.
If you have recently claimed a Mega-riches-casino bonus, verification is often required before you can withdraw bonus winnings. The same rules apply.
Common Problems and Troubleshooting Tips
Even experienced players encounter issues. Here are the most frequent problems and their solutions:
- File too large: Compress the image using an online tool (e.g., TinyPNG) or reduce PDF resolution to 150 DPI.
- Wrong format: Convert the file to JPG or PDF. Screenshots copied to clipboard are not accepted; save them first as a file.
- Blurry or cropped image: Use a scanner or a steady phone camera. Ensure no shadows cover the text.
- Name mismatch: The name on the document must match your account exactly. If your middle name is missing, update your profile first.
- Expired document: Only current documents (issued within the last 6 months for address proof, valid ID) are accepted.
If your upload repeatedly fails, contact support and mention that you are using the Mega-riches-casino no deposit bonus – though that promotion does not affect verification rules, the support team can assist with technical errors.
Key Requirements for Quick Approval
Speed up verification by preparing everything in advance. First, ensure your files are named clearly and meet all format/size criteria. Second, upload all required documents at once – do not wait for a request. Third, check that your account email and phone number are verified. Fourth, if you used a Mega-riches-casino promo code when signing up, you may need to provide additional proof of eligibility (e.g., country of residence). Finally, be aware that the Mega‑riches‑casino free spins offer often requires document verification before any free spin winnings become withdrawable. By following these rules, you can expect approval within one business day.
For the best experience, always refer back to the official upload guidelines. You can visit the Mega riches website for the most up‑to‑date policies. Remember that document upload is a routine security step – completing it correctly ensures your funds are safe and accessible.
